LibreModel, serial, and the scratch you didn't put there.
From the rating plate to the leak check, every service call leaves a dated record — warranty claims that process clean and damage accusations that go nowhere.
A service call, documented arrival to wrap-up
Thirty seconds of photos at each step covers the tech, the ticket, and the warranty.
Arrival & diagnosis
- Model and serial rating plate, legible
- Error code on the display, as found
- Existing scratches and dents on the unit and surrounding cabinets
- Floor condition around and under the appliance
- The symptom itself — the leak, the burn mark, the seized drum
Repair
- Failed part in place before removal
- Old part next to new part
- Water, gas, and electrical connections remade
- Burned terminals or damaged harnesses for the warranty file
Wrap-up
- Unit running through a cycle
- Leak check — dry connections, dry floor
- Work area as you left it
- Voice caption with the fix, attached to the ticket
The photos that decide whether you get paid
Warranty work pays when the paperwork is airtight: a legible rating plate, the failed part documented in place, the date on everything. Processors deny what they can't verify, and a resubmitted claim costs more than the margin on the call. The other money leak is slower — the customer who finds a scratch on the fridge door a week later, or a kitchen floor that swells a month after a dishwasher install. Arrival photos of the unit, the cabinets, and the floor turn those calls into a look at the record instead of a payout. Run every call through the same photo checklist, and a share link puts the whole file in front of a warranty processor or property manager without a single attachment.
Built for appliance techs
The rating plate, every time
Model and serial captured at the door and pinned to the job. No more crawling back behind the unit because the office can't read your handwriting.
The right part on the first truck roll
The dispatcher sees the plate, the part, and the failure before ordering. Second trips for the wrong part stop paying for themselves.
Claims that process clean
Failed part in place, replacement installed, dates stamped — the file a warranty processor approves without a callback.
Captions from behind the machine
'F21 code, drain pump seized, impeller cracked' — said kneeling behind the washer, saved with the photo.
Before and after, side by side
The floor before you slid the fridge and after you slid it back. The pair that ends the damage conversation.
One link for the office or the processor
The whole ticket's photos in a browser gallery — warranty desk, property manager, or homeowner, no login.
Frequently Asked Questions
The rating plate, the error code or symptom as found, existing damage on the unit and around it, the failed part before and after removal, and the unit running when you're done. It's under a minute and it covers the ticket end to end.
A legible model and serial, the failure documented in place, the replacement installed, and dates on all of it. Claims with a complete photo file get approved; claims with a parts receipt and a description get questioned.
With the arrival photos. A dated shot of the door panel, the cabinets, and the floor before you touched anything turns an accusation into a comparison.
Photograph the leak check — remade connections, dry lines, dry floor — before you leave. If a hose lets go three weeks later, your record shows what you left behind.
Yes. Photos upload as you shoot, so the dispatcher can order the part or approve the quote while you're still in the kitchen. No signal? They queue and sync when you're back in coverage.
Nothing. LibreCam is free for every tech, every call.